Senior Technical Support Engineer

Keeping enterprise platforms reliable, observable, and resilient.

I support enterprise SaaS teams across cloud, IoT, AI, and data platforms—resolving complex incidents, strengthening observability, and improving production reliability.

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What I do

How I can help

A focused look at where I create the most value.

Production Reliability

Monitor critical platforms, lead P1/P2 response, and turn root-cause findings into lasting operational improvements.

Observability & Data

Build dashboards and alerts with Datadog, Splunk, CloudWatch, and Databricks to detect issues earlier.

APIs & Integrations

Troubleshoot REST APIs, JSON, webhooks, authentication, and data pipelines across complex customer environments.

About

Enterprise support with engineering depth

Tarun Kumar — Senior Technical Support Engineer

I bring 12+ years of experience across railway technology, FinTech, and software engineering. At KONUX and Fiserv, I supported enterprise SaaS and cloud platforms, owned complex incident resolution, and partnered with customers, engineering, product, and operations teams.

My approach combines structured troubleshooting with data-driven analysis. I use logs, metrics, SQL, Python, APIs, and automation to improve stability, accelerate recovery, and make support processes clearer and more scalable.

Based in: Berlin, Germany
Background: 12+ years in enterprise software support
Languages: English (Fluent), German (A1)
Focus: Cloud reliability, observability, and incident response

Previously at

KONUX · Fiserv · Damco Solutions · SDG Software India Pvt. Ltd.

Contact

Let’s talk

Let’s discuss enterprise platform reliability, observability, or technical support.

Get in touch

Berlin, Germany